For a few years now ive suffered with really slow speeds due to the line in the ground broadband speed test here comes back 23 mbs but download speed 240 kbs, those 10gb updates take forever. Use our broadband speed checker to see whether youre getting a slow service. Im not getting the expected stay fast guarantee or. This is frustrating as my work tends to involve uploading videos. If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. Ask your provider to check whether your access line speed is below your minimum guaranteed. Different things can cause a computer to slow down, which can give the impression that your broadband is slow. If youve been struggling with slow internet, we have some good news. Find out your download and upload speeds in seconds with our broadband speed test. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. Can anyone tell me why is my broadband speed has become so slow over the past month or so. Many complaints similar to this have been sent in to do with slow internet speeds.
I have my adsl filter connected to the test socket as the do. Running lots of programs at once, insufficient ram, web browser addons and too many startup programs. It also says when we run a speed check our broadband is bt ireland we had lots of stress amnd trouble getting this set up. It is unbelievably slow, inconsistent and if you dont reset the router every 12. Fast download speed, slow upload speed bt community. Test your speed using the my bt app, where you can find the speed to your hub and speed to your device.
I have been on to bt and have taken the front off my phone socket as they said, and plugged my filter directly in to the inside of it. Bt british telecom offers broadband internet, home phone and television service. You can find out more about broadband speeds at broadband speed. Ee and others, as well as bt and virgin medias fibre offerings claim upload. Slow broadband speed i am on bt infinity and use a bt hub5 router. Broadband speeds are measured in megabits per second mbps and kilobits per second kbps. Check your contract and talk to your broadband provider. Go to solution your download speed was low but that can be down to a poor wireless signal hence why btspeedtester ask you to. My download speed from thinkbroadband speedtester is 440kbs at the moment. While some may want to describe their individual problems as a national outage with a broadband provider, when we investigated reports of slow speeds for plusnet broadband customers we were able to see some 5 to 10% that were affected. This bt complaint was sent in regarding slow broadband speed this customer is not happy paying for a service that does not deliver, and rightly so. Over the past 3 days i have noticed that the internet has slowed down, which is stopping me from using nowtv and the smart features on my television for example.
Two terms are generally used when talking about broadband speeds. Openreach has today launched a new low tier bandwidth product for their fibretothecabinet fttc vdsl based fibre broadband services, which offers download speeds of up to 18mbps 2mbps uploads for those stuck on slow speed adsl lines. Average speeds are based on the download speeds of at least 50 % of. Broadband speeds compare our internet speeds virgin media. Mar 28, 2018 slow broadband speed i am on bt infinity and use a bt hub5 router. Despite promising its countryside customers minimum speeds, many have struggled to get even a basic internet.
See what your broadband provider can do to resolve your issue. I have cleared the cache and cookies from the laptop and my mobile phone and only experienced a marginal increase in speed. And you can download the ofcom wifi checker, which will tell you if your wifi is likely to be slowing down your broadband. If your issue is down to the broadband routermodem on the vdsl2 fttc services, there are some reports that different hardware can make a 510 mbps difference in connection speed although it varies based on a number of factorrs. Go to solution your download speed was low but that can be down to a poor wireless signal hence why btspeedtester ask you to make sure you use an ethernet cable when running the test. A slow internet download speed can become very annoying if your downloads.
Better download speeds mean you can get photos, music, and video from the internet faster than if youre using a slow connection. Are you an existing customer looking to test your speed, fix a speed problem or upgrade your broadband. Plug your modemrouter directly into the bt master socket. The download speed was up to 75 meg a 6 months ago after an engineer came so it must have been fixed, what erks is the bt speed checker says 4 meg is good speed but doesnt give upload. Virgin media and vodafone top for speed in home broadband awards. Bt signalled the end of older copperbased adsl networks that 700,000 households and businesses in. Bt broadband reveals why your internet speeds may be suffering. These are the rates at which data is transferred between the network and your bt hub.
I never usually bother checking my bb speed but, after checking out infinity, i did on the bt website so i am a bit sceptical about the results, and discovered the connection between the exchange and my house, is 8. Last week we suddenly had a crackly phoneline just useable and very slow broadband. I tried to explain that the problem is not with bt and it seems to be with my laptop every other device on the network runs with acceptable download speeds. Bts broadband accelerator is free to bt customers and is purported to. For your connection the acceptable range of speeds is 27. Bt signalled the end of older copperbased adsl networks that 700,000 households and businesses in the uk are. Minimum guaranteed download speed speed promise before your service starts, we will provide you with the minimum guaranteed access line speed and an estimate of the upload and download you may expect. Five steps to improve slow bt broadband speeds bt help. Make a formal complaint about your broadband speed. I reset my home hub 5 to factory settings and came to realized i needed to do something in order for the speed of my broadband to increase.
Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider. If youve ever wondered why your bt broadband connection isnt always. See, the connection is not too bad this morning, currently getting 17mbps on the bt speed test results below. Ive tried all the usual methods, reset hub, checked quiet line, swapped leads etc. The average user spends more time downloading data such as music and films, so suppliers normally provide a faster download speed in comparison to upload speed. The speed test has been built to test broadband download speeds up to and above 100mbps. With our free to use broadband speed tests, you can see what speeds youre. May 07, 2017 mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year up from 6,462 in 2015 and inadequate speed was one.
I think some of the problem will be due to wireless and distance from the router just did a test on my android tablet in the same room as the router and was getting 24mbps but dont know why it is so up and down, and to so slow at one point yesterday i was getting less than 1mbps. Top 6 uk broadband provider deals best broadband deals this. Bt promises a speed upgrade for 700,000 customers by next summer. You can get internet access in aberdeen, belfast, birmingham, bristol, dundee, edinburgh. Openreach has today launched a new low tier bandwidth product for their fibretothecabinet fttc vdsl based fibre broadband services, which offers download speeds of up to 18mbps 2mbps uploads for those stuck on slow speed adsl lines the new product option may seem odd, but openreach sees it as a way to make fttc packages more attractive to those who might wish for. You can improve your broadband speed with some simple changes. Since copper wires tend to significantly slow down the speed of a connection, fttc broadband has a maximum speed of 100mb, and the speed degrades the further the data has to travel along a copper wire. Slow download speeds blighting plusnet users on saturday. The speed test on this page will test the quality of bt network only, if you are connected through it. Make sure your individual devices are protected by downloading bt virus protect. Slow broadband speeds could hinder xbox console streaming for uk gamers. Bt best speed on a good day will be in the region of 3meg which is pretty poor. So depending on how far your home is from your local cabinet box, the speed youre able to get could be far lower than 100mb.
Feb 19, 2015 i reset my home hub 5 to factory settings and came to realized i needed to do something in order for the speed of my broadband to increase. Sep 17, 2017 slow download speeds blighting plusnet users on saturday. The bt one has been similar over the last few days but at the moment it is sulking at me and will not run. However, the upload speeds are incredibly slow, testing between 0. Broadband slow best fix ever promise work well with bt.
With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. Currently it ranks on the place 3 from 435 providers in united kingdom. How to speed up a slow internet connection with pictures. Every virgin media hub has the samknows measurement tech inside it, meaning we get a good picture of broadband speeds across our network and can provide you with all the speed information we need to under the code, including an estimated speed range and minimum guaranteed download speed this needs to be at least 50% of our advertised speeds. If you are considering buying new hardware for a vdsl2 service make sure that what you are buying supports vectoring noise cancellation and g. Apr 11, 2020 and with the overlying advice being stay at home, its no surprise internet speed has been impacted. Bt is an internet service provider which operates in united kingdom.
Chart showing the average download speeds across tests carried out by users. We called out an independent engineer ex bt who sorted out the phone line looked like some damp had got in. If youre wondering why your broadband speed is so slow, unfortunately it can be. Average mobile broadband virgin media vodafone home bt broadband ee. Last week openreach, which ensures nearly all homes in the uk are connected, announced its suspension of home visits due to ongoing issues related to covid19. Here are the diagnostic results ran from my laptop. And with the overlying advice being stay at home, its no surprise internet speed has been impacted. When your broadbands slow, its all too easy to assume the fault lies with. We have tried all the suggested troubleshooting on the site, tried the online chat and was on for nearly an hour while they ran line tests from their end and said we should be getting 14 15 mbps, then took over a pc here and did the wholesale test which said 1 mbps was all we able. So, if you want to download that hollywood blockbuster in full 4k resolution. No peace for internet users accusing bt of empty promises. Hello, i have bt infinity in my home and get acceptable download speeds about 18mbps.
Hello all, got a problem with a download speed of 2 to 4 meg with an upload of to 18 meg. Bt openreach trial 18mbps fttc broadband speed for slow adsl. Internet connections are available through adsl or bt infinity branded fibre technology. Test your speed and find out how to improve it if necessary. Mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year. We are paying for a service but we are not getting the full benefit of the service. Both machines run the latest version of w10 and are connected wirelessly and these speeds were obtained at the same time and with the machines in virtually the same position relative to the router.
Bt, plusnet, sky and talktalk all offer fast broadband of around 6070mb to over 96% of the uk. I am on option 3 8 meg and my line should handle 6 meg. I pay for infinity 2 and have a guaranteed download speed of between 65 75. Find out what broadband speeds mean at broadband speed. Your wireless setup has a big impact on broadband speed, so by. Bt said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time. Have tried wired and wireless connections with no real difference in speed. The master socket is where your bt telephone line comes into the house. However he noticed using our hub 4 and his own router.
At bt we want to give you the best and most reliable broadband speed in the uk. Mar 27, 2007 my bt broadband is running slow at the moment. However, i am only getting 100 kbs at the moment tops. Following criticism of slow rural broadband speeds, bt has insisted that they will be investing heavily in improving its broadband services to the more remote parts of the uk. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. The speed at which information is transferred from the internet to your computer. Slow broadband isnt just caused by issues with the network. Speed is affected by the distance to the exchange but these 7 tips may help you improve it. If your broadband speed is below the bottom end of the speed range that youre paying for, have a word with your broadband supplier. Bt openreach trial 18mbps fttc broadband speed for slow.
It was fine last night but has been like this for over 5 hours today since 8. You have had too many unsuccessful attempts to login. It works with the uks fastest broadband services, including virgin media, bt infinity and fibre. Find out just how slow your connection is by using our free broadband speed checker. Broadband speed is essentially how quickly you can upload or download data using your internet connection. Hi, our broadband is extremely slow our download speed is 6. Test your broadband speed in ireland broadbandspeedtest. Plugging your computer directly into the router will give you the most accurate reading for the speed of your broadband and will help you work out if slow speeds are caused by a poor wifi signal. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact bt and bt will try to fix it. While plenty of broadband providers promise fast internet virgin media offer the fastest broadband in the uk, reaching speeds up to 516mb. Download speed very slow just on my laptop bt community. I seem to be getting nowhere with the online helpcall centre. Many homes will be able to get superfast broadband with a fibre optic specifically fttc broadband deal from either virgin media or an openreach bt network provider such as sky, bt. Lucky to get between 10 15 mbs download and 7 11 mbs upload with a return ping of 30.
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